Thank you for shopping with SHELL! We are committed to ensuring that your order arrives promptly and in excellent condition. Please read the following details about our shipping process to understand how we handle and deliver your purchases.
Order Processing
Our phone cases are crafted with care and require 0-1 business day for preparation before shipping. During this time, your items are carefully inspected, packed, and prepared for dispatch.
Estimated Shipping Times
We offer reliable delivery services to a variety of destinations worldwide. Below are the estimated shipping times:
- United States: 4–8 business days
- Australia: 4–8 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- Other Countries: 7–15 business days
Please note that these are estimated delivery times and may vary due to customs, holidays, or other unforeseen circumstances. We recommend placing orders in advance during peak seasons to avoid delays.
Shipping Costs
- Free Shipping: Orders over $45 USD qualify for free global shipping.
- Standard Shipping Fee: A flat fee of $7 USD applies to orders under $45 USD.
Tracking Information
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the status of your shipment and its estimated delivery time. If you do not receive your tracking number within two business days of placing your order, please contact us at shellcase.online@gmail.com for assistance.
Customs and Import Duties
International customers may be subject to customs fees or import taxes, depending on their country’s regulations. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking with your local customs office for further information.
Returns and Refunds
We understand that circumstances may arise where you need to return an item. Here is an overview of our return policy:
- Eligibility: Refunds and exchanges can be processed within 30 days of your purchase.
- Condition: All returned items must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Custom and personalized orders are non-refundable unless defective.
For more information, please refer to our full Returns Policy or contact us at shellcase.online@gmail.com.
Additional Notes
- If your package is delayed or lost during transit, we will work with the shipping carrier to resolve the issue promptly. Please reach out to us if you experience any delivery problems.
- Orders cannot be canceled once they have been shipped.
If you have any questions or concerns about your shipment, our team is here to assist you. Please contact us at shellcase.online@gmail.com, and we’ll respond promptly. Thank you for choosing SHELL—where safety meets style in every product we deliver!