At SHELL, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, our Return and Refund Policy is designed to make the process as smooth and hassle-free as possible. Please review the following details carefully before initiating a return or refund request.
Eligibility for Returns
- Return Window: Returns or exchanges must be requested within 30 days of receiving your order.
- Condition: All items must be unused, in their original packaging, and in the same condition as when they were delivered.
- Non-Returnable Items: Custom and personalized items are not eligible for returns unless they arrive defective or damaged.
Return Process
- Request a Return: To begin the return process, email us at shellcase.online@gmail.com with your order number, a description of the issue, and any supporting photos (if applicable).
- Approval: Once your return request is approved, we will provide you with instructions on how to send the item back.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error. We recommend using a trackable shipping method to ensure your return is received.
Refund Policy
- Refund Eligibility: Refunds will be issued for items that meet our return conditions. Items that do not qualify will be returned to the customer at their expense.
- Processing Time: Refunds will be processed within 5–10 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method used at checkout.
- Non-Refundable Items: Custom and personalized items, as well as sale or clearance items, are non-refundable.
Exchanges
- If you wish to exchange an item for a different size, color, or style, please email us at shellcase.online@gmail.com to check product availability. Once your returned item is received and inspected, the exchange will be processed.
- Customers are responsible for shipping costs associated with sending the item back unless the exchange is due to a defect or shipping error.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at shellcase.online@gmail.com with your order details and photos of the issue. We will provide a replacement or full refund, including shipping costs.
Cancellations
Orders can only be canceled before they are shipped. Once the order has been dispatched, it cannot be canceled but can be returned under the above guidelines.
Additional Information
- Customs and Duties: International customers are responsible for any customs fees or import taxes. Such fees are non-refundable.
- Lost Packages: If your package is lost during shipping, please contact us for assistance. We will work with the shipping carrier to resolve the issue.
Contact Us
For any questions or concerns about our Return and Refund Policy, please reach out to us at:
Email: shellcase.online@gmail.com
We value your trust and are here to ensure your shopping experience with SHELL is exceptional. Thank you for choosing SHELL!